Privacy Policy

1. Introduction

Daihika Multi Speciality Hospital ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We comply with applicable Indian data protection laws, including the Digital Personal Data Protection Act (DPDP Act) 2023 and the Information Technology Act, 2000.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address
• Appointment Details: Preferred date, time, and department for appointments
• Health Information: Medical history, symptoms, and health-related queries you share with us
• Communication Records: Messages and inquiries sent through our contact forms
• Technical Data: IP address, browser type, and website usage data collected through cookies

3. How We Use Your Information

We use the collected information for the following purposes:

• To process and manage your appointment requests
• To respond to your inquiries and provide customer support
• To communicate with you about our services, updates, and promotional offers
• To improve our website and services
• To comply with legal obligations and regulatory requirements
• To protect the security and integrity of our services

4. Data Sharing and Disclosure

We may share your information with:

• Healthcare Providers: Doctors and medical staff involved in your care
• Service Providers: Third-party vendors who assist us in operating our website and delivering services (e.g., email service providers)
• Legal Authorities: When required by law or to protect our legal rights

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Cross-Border Data Transfer

Our website may use third-party services (such as email delivery services) that operate outside India. When your data is transferred to servers located outside India, we ensure that:

• The transfer complies with applicable Indian data protection laws
• Appropriate safeguards are in place to protect your data
• The receiving party maintains adequate security measures

By using our services and providing your consent, you acknowledge and agree to such transfers.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, or reporting requirements. Contact form submissions are typically retained for up to 3 years unless you request earlier deletion.

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Withdraw Consent: Withdraw your consent for data processing at any time
• Grievance Redressal: Lodge a complaint with the Data Protection Board of India

To exercise any of these rights, please contact us using the details provided below.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our website. You can control cookie settings through your browser preferences.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: